Terms of Use

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account.

• Violating any applicable law or regulation
• Interfering with the security or operation of the service
• Attempting to access other users’ accounts or data without permission
• Using the service to send unsolicited or unauthorized messages

The Notivio service may allow the delivery of notifications via SMS. Customers are responsible for ensuring that recipients of SMS notifications have been informed or have provided consent where required under applicable telecommunications or messaging laws.

The Service may not be used to send unsolicited marketing messages, spam, harassment, or unlawful communications.

Customers are responsible for the content of messages, the selection of recipients, and compliance with applicable laws governing messaging and telecommunications.

Notivio reserves the right to suspend or limit message delivery if unusual activity, abuse, or excessive usage is detected in order to protect the service and prevent misuse.

Slack: You authorize Notivio to access the necessary workspace, channel, and user identifiers to deliver notifications. We will not access private messages beyond what is required for the service.

SMS (Twilio): You authorize Notivio to process phone numbers and delivery metadata to send notifications. Phone numbers are used solely for notifications and not for marketing.

Subscriptions are billed in advance on a recurring basis (for example, monthly or annually depending on the selected plan). Subscriptions automatically renew unless cancelled before the end of the current billing period.

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing period.

Except where required by applicable law, payments are non-refundable and Notivio does not provide refunds or credits for partial subscription periods or unused time.

If you delete your account before the end of the billing period, the subscription will remain active until the end of that period and no refunds will be issued for the remaining time.

If you believe that a billing error has occurred, you agree to contact Notivio at support@notivio.app before initiating a chargeback or payment dispute with your payment provider or bank.

Initiating a fraudulent chargeback or payment dispute after receiving access to the Service may result in suspension or termination of your account.

Customer is responsible for providing accurate billing and tax information.
All fees are exclusive of taxes unless stated otherwise. Customers are responsible for any applicable taxes, duties, or charges imposed by their jurisdiction.

The Data Processing Agreement (DPA) forms part of these Terms.

If and to the extent that Notivio processes personal data on behalf of the Customer, the Data Processing Agreement (“DPA”) available at data-processing-agreement forms part of these Terms and applies to such processing.

By using the Service, the Customer agrees to the DPA and confirms that it acts as the data controller with respect to personal data provided to Notivio for the purpose of delivering notifications.

The Customer is responsible for ensuring that it has a lawful basis for providing personal data, including phone numbers, to the Service.